Legal Information

1. Data Controller

The data controller responsible for the processing of personal data on this website is:

2. Data We Collect

We collect and process the following categories of personal data when you use our website or contact us:

• Contact Data: Name, email address, phone number, and any information you provide via the contact form.
• Technical Data: IP address, browser type and version, operating system, referral source, pages visited, and timestamps — collected automatically for security and performance monitoring.
• Cookie Data: Session identifiers and preferences stored via essential cookies. We do not deploy third-party tracking or analytics cookies.

3. Legal Basis for Processing (Art. 6 GDPR)

We process your personal data under the following legal bases:

• Consent (Art. 6(1)(a)): When you submit the contact form, you consent to the processing of your data for the purpose of responding to your inquiry.
• Legitimate Interest (Art. 6(1)(f)): For security logging, fraud prevention, and website performance optimization.
• Contract Performance (Art. 6(1)(b)): When you engage our services, processing is necessary for the performance of a contract.

4. Data Retention

Contact form submissions are retained for a maximum of 12 months after the last communication, unless a contractual relationship is established. Technical logs are automatically purged after 90 days. You may request deletion of your data at any time (see Section 7).

5. Data Sharing

We do not sell, trade, or rent your personal data to third parties. Data may be shared with:

• Our hosting infrastructure providers (within the EU/EEA) for website operation.
• Legal authorities when required by law or binding governmental order.

All data processing agreements comply with Art. 28 GDPR.

6. International Transfers

Your data is processed within the European Economic Area (EEA). Should any data transfer outside the EEA become necessary, we will ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission, in accordance with Art. 46 GDPR.

7. Your Rights Under GDPR

You have the following rights regarding your personal data:

• Right of Access (Art. 15): Request a copy of the personal data we hold about you.
• Right to Rectification (Art. 16): Request correction of inaccurate or incomplete data.
• Right to Erasure (Art. 17): Request deletion of your personal data ("right to be forgotten").
• Right to Restriction (Art. 18): Request limitation of processing in certain circumstances.
• Right to Data Portability (Art. 20): Receive your data in a structured, machine-readable format.
• Right to Object (Art. 21): Object to processing based on legitimate interest.
• Right to Withdraw Consent (Art. 7(3)): Withdraw consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact us at [email protected].

8. Right to Lodge a Complaint

If you believe your data protection rights have been infringed, you have the right to lodge a complaint with the supervisory authority:

9. Changes to This Policy

We reserve the right to update this Privacy Policy. Any changes will be posted on this page with an updated revision date. Continued use of the website after changes constitutes acceptance of the revised policy.

1. What Are Cookies

Cookies are small text files stored on your device when you visit a website. They enable the website to recognize your device and store information about your preferences or past actions.

2. Cookies We Use

This website deploys only strictly necessary cookies required for core functionality:

• vs_cookie_consent Essential — Duration: 365 days Stores your cookie consent preference (accept or decline). Required to comply with GDPR consent requirements.
• vs_cookie_consent_date Essential — Duration: 365 days Records the timestamp when consent was given, ensuring re-validation is requested annually.

3. Third-Party Cookies

We do not deploy any third-party cookies, including but not limited to: Google Analytics, Facebook Pixel, Hotjar, or any advertising/tracking cookies. No user data is shared with third-party analytics or advertising services.

4. Managing Cookies

You may manage your cookie preferences at any time through the cookie consent banner displayed on your first visit. You can also control cookies through your browser settings. Disabling essential cookies may impair website functionality.

5. Legal Basis

Essential cookies are deployed under Art. 6(1)(f) GDPR (legitimate interest) as they are strictly necessary for the website to function and to record your consent preferences as required by EU law.

1. Scope

This Refund Policy applies to all services provided by VividSignalWorks, headquartered at Nithackstraße 18, 10585 Berlin, Germany. It governs the terms under which refunds may be issued for services rendered under signed statements of work or service agreements.

2. Milestone-Based Refunds

Services are delivered in defined phases (Architecture & Analysis, Pipeline Execution, Core Deployment & Delivery). Refund eligibility is assessed based on the completion status of each phase:

• Phase 1 (Architecture & Analysis): If cancelled before the architecture specification is delivered, 100% of the phase fee is refundable. After delivery, the fee is non-refundable.
• Phase 2 (Pipeline Execution): Refundable on a pro-rata basis for undelivered sprints. Completed sprints are non-refundable.
• Phase 3 (Core Deployment & Delivery): Refundable only if deployment has not commenced. Post-deployment, no refund is applicable.

3. Cancellation by Client

The client may cancel a project at any time by providing written notice. Refunds are calculated based on the proportion of work completed at the time of cancellation. A cancellation processing fee of 10% of the total remaining project value may apply to cover administrative costs.

4. Cancellation by VividSignalWorks

VividSignalWorks reserves the right to cancel a project if the client fails to provide required materials, feedback, or access within 30 calendar days of the agreed-upon date. In such cases, all completed work is delivered as-is, and no refund is issued for work already performed.

5. Refund Processing

Approved refunds are processed within 14 business days of the refund approval date, using the original payment method. For international transfers, additional processing time of up to 5 business days may apply.

6. Dispute Resolution

In the event of a refund dispute, both parties agree to attempt resolution through good-faith negotiation within 30 days before pursuing further legal remedies under applicable German law (BGB §§ 631 ff.).

1. Acceptance of Terms

By engaging the services of VividSignalWorks ("the Provider"), located at Nithackstraße 18, 10585 Berlin, Germany, the client ("the Client") agrees to be bound by these Terms of Service. These terms apply to all services, deliverables, and interactions unless superseded by a separately signed Master Service Agreement (MSA).

2. Scope of Services

Services are defined in individual Statements of Work (SOWs) that specify deliverables, timelines, and pricing. The Provider delivers services in three phases: Architecture & Analysis, Pipeline Execution, and Core Deployment & Delivery. Any work outside the agreed SOW scope requires a separate written change order.

3. Intellectual Property

Upon full payment, all custom code, documentation, and deliverables produced specifically for the Client under the SOW are assigned to the Client. The Provider retains ownership of pre-existing tools, frameworks, libraries, and internal methodologies used in service delivery. Open-source components are distributed under their respective licenses.

4. Confidentiality

Both parties agree to maintain the confidentiality of proprietary information shared during the engagement. This obligation survives termination of the agreement for a period of 24 months. Confidential information includes business strategies, technical architectures, source code, client lists, and financial data.

5. Payment Terms

Invoices are issued at the beginning of each service phase and are payable within 14 calendar days. Late payments incur a statutory interest rate of 9 percentage points above the ECB base rate per Art. 288 BGB. The Provider reserves the right to suspend work if payment is more than 14 days overdue.

6. Limitation of Liability

The Provider's total liability under any engagement shall not exceed the total fees paid by the Client for the specific service giving rise to the claim. The Provider is not liable for indirect damages, lost profits, data loss, or business interruption. This limitation does not apply to cases of willful misconduct or gross negligence.

7. Warranty

The Provider warrants that all deliverables will conform to the specifications defined in the SOW for a period of 90 days following delivery ("Warranty Period"). Defects reported during the Warranty Period will be remedied at no additional cost. After the Warranty Period, support is available under a separate maintenance agreement.

8. Data Protection

Both parties agree to comply with the General Data Protection Regulation (EU) 2016/679 (GDPR) and the German Federal Data Protection Act (BDSG). A separate Data Processing Agreement (DPA) under Art. 28 GDPR will be executed where the Provider processes personal data on behalf of the Client.

9. Termination

Either party may terminate an engagement with 30 calendar days' written notice. In the event of termination, the Client is invoiced for all work completed up to the termination date. All completed deliverables and source code are transferred to the Client upon receipt of final payment.

10. Governing Law & Jurisdiction

These Terms of Service are governed by the laws of the Federal Republic of Germany. The place of jurisdiction for any disputes arising from or in connection with these terms is Berlin, Germany, unless mandatory consumer protection provisions apply.